![]() ![]() I've reviewed the text and made some corrections to improve readability: "When I read through some of the earlier posts, I saw that uninstalling the software was suggested. However, when I browsed my list of programs, I couldn't find it listed, so I'm unable to run an uninstall procedure. The problem is that I've never used this program before, so I'm not sure if the older version worked either. When I tried to launch the program, it didn't complete the launch step (communicating with the printer). When I clicked on the program, a window popped up advising me that there was a newer version available, and I downloaded it. Unfortunately, I'm still having the same problem. I had never used HPO Print and Scan Doctor until yesterday, and when I did a search for solutions to this issue, I found these threads. I've been reading through the posted threads on this subject, trying to find a solution.
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